Stay connected – Log in to the Owner Portal anywhere!
- View Account Balance & History
- Make a Payment
- Update Your Information
- Place a Maintenance Request
- Respond to a Violation
- Ask a Question
- View Community Documents including Board Meeting Minutes and Community Rules
What assessment payment options does Arbella Properties provide owners?
Communities being served by Arbella Properties have a variety of payment options. Homeowners can pay by check, online via the portal, Bill Pay, the lockbox system, or by Credit Card.
How can I know that I am current on paying my HOA dues?
You should receive monthly statements from your association, but you can request this information from your manager when your account is in question. Homeowners living in associations managed by Arbella Properties can find their full account history online via the homeowner portals.
Can I get a copy of my governing documents?
Yes. Upon written request the association must provide copies of all governing documents. With Arbella Properties, these documents are all stored online via the homeowner access portal.
What’s my legal responsibility if I have a tenant in an HOA?
When you rent your property in an HOA, you are still responsible for paying dues and ensuring the home remains compliant with the association’s rules and regulations. Even if you make arrangements with a tenant to handle these tasks (payment of dues, landscaping, etc.), you are legally responsible if the tenant neglects them or does not complete them properly.
Do I need to provide tenant information to Arbella Properties?
Yes, because Arbella Properties may need to get in touch with your tenant from time to time, especially in an emergency situation. Please keep tenant records and lease information updated here so we may best serve your needs.
What are the CC&R’s?
CC&R’s (Covenants, Conditions and Restrictions) describe the rights and obligations of the association and of each owner. The content of the CC&R’s can vary widely from one association to another, so make sure you read and understand your specific documents.
Who owns the common area?
At the time the governing documents are being prepared the developer will decide if the common area will be held by the homeowners association or by the owners in percentage shares as “tenants in common”. To determine who owns the common area in your association, refer to the CC&R’s.
Are owner’s guests and tenants allowed to use common area facilities?
An owner’s guests and tenants have the same common area usage rights as owner unless the governing documents specifically provide otherwise.
Who maintains my property and the common areas?
This will vary from association to association. In all communities the common space will be maintained by the association, but your property may or may not be. Typically what you own you will be in charge of maintaining, however some associations will offer a service to maintain your individually owner unit. Refer to your specific set of governing documents to know what you community maintains and doesn’t maintain.
Where can I submit questions, comments, work orders, etc?
All homeowners with Arbella Properties will have access to an online portal where they are able to send us inquires, work orders, comments and more. We handle most communication with homeowners through this portal and you will be able to see a real time thread as we reply directly to you on this portal.
