Tenant FAQ

Rent is always due on the first of each month and late as of 5 pm on the 5th. If the 5th falls on a Saturday, Sunday or legal holiday, rent is due by 5 pm on the next business day. Late fees are calculated at 10% of the total monthly rental rate per month.

Our office is located in Johnson City, Tennessee. We are open Monday through Friday, 9:00 am to 5:00 pm, and evenings and weekends by appointment for rental showings.

Please specify your rental address in any correspondence

Our mailing address is : 1805 W. State of Franklin Suite 900 Johnson City Tn 37604
Rent can be paid online, through auto draft or using a rent money voucher at participating retailers.

Please contact Arbella Properties Inc. for details and account activation.

How do I get help for a maintenance problem?

You may submit your request through our website under Maintenance button, or by phone at (423)446-8154 .

How long should I wait to hear back from someone regarding a maintenance problem?

In a non-emergency situation, please allow three days. If you have not heard from our office or vendor in three days, please contact the office directly.

What am I responsible for maintaining?

Residents are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing these items two to three times a year or as frequently as needed. Most residents in single family homes are responsible for maintaining their individual lawn care as well, to include watering, weeding, mowing, blowing and all general upkeep of the yard. Please refer to your lease agreement for further acknowledgement of yard duties.

When moving out of an Arbella Properties Inc. property, the resident responsibility is to leave the property in the same condition it was received in. Please refer to your lease agreement or call Arbella Properties Inc. directly for further detail.

Do I need approval to paint or change something in the home I am renting?

Yes! Any and all changes or modifications to the property must be requested in writing to Arbella Properties Inc. These requests must be approved and sent back in writing to resident prior to any changes.

Do I need renters insurance?

Yes, Arbella requires renters’ insurance you may provide your own or you can opt into a group plan with Lease term Solutions for $16.00 per month payable along with your rent .

What happens if I need to move before the end of my lease?

Please refer to your lease agreement for details on breaking a lease and contact Arbella Properties Inc. as soon as possible to discuss your situation in detail.

What do I do if I need to move?

You must always provide a written 30 day notice to vacate. These can be obtained on our website through your tenant portal, or in the office. Notices must be delivered a full 30 days prior to your vacating date. Once received by our office, the 30 days will begin.

Can I get a pet?

Pets are permitted at some, but not all properties. Please refer to your lease agreement to see if pets are negotiable at your property, and for terms and conditions. If pets are negotiable, you must submit a request in writing to Arbella Properties Inc. to include the type, breed, sex and age of the proposed pet. Upon approval you must submit a non-refundable $300 annual pet fee. All of this must be done PRIOR to getting a pet.

In addition to pet fee, any dog brought onto leased premises must submit to a pooprints screening in office within 48 hours of being approved, screening fees are responsibility of resident.

What do I do If I have an emergency.

Examples of emergencies include active water leaks, flooding, no heat in winter, fire, gas odors etc. Contact our office at(423)446-8154 including after hours and weekends. If water is leaking at kitchen/bath sink or commode, IMMEDIATELY shut off the water UNDER the sink or BEHIND the commode before calling our office.

For Fire, GAS or Natural Disasters, please call 911 First!

How long does the application process take?

Applications generally take 24 to 48 hours depending on the availability of your references. If you have not heard from us within 48 hours, please give us a call.